Gama Agentic AI
AI handles routine work 24/7 within your rules. Your team approves quotations and key actions.
Your specialist AI team · Illustrated characters
Each agent has a defined desk, a handoff and a human boundary. These are standard roles; the actions enabled for your company follow the scope agreed during onboarding.
Gama · Meet the agents
Conductor
Coordinates the specialist agents, carries the customer and shipment context between steps, and routes exceptions to the responsible person.
Human boundary: People set authority, priorities and escalation rules.
Customer conversations, qualified opportunities and reviewed quotations.
Sales
A clearer inquiry
Explore role · AriaCaptures customer needs, structures commercial inquiries and prepares the next customer interaction.
Human boundary: Relationship strategy and commercial commitments stay with your team.
Inside sales
Consistent follow-through
Explore role · NovaSupports prospect qualification, follow-up and pipeline activity within approved outreach rules.
Human boundary: People approve outreach policy and manage sensitive relationships.
Pricing
Comparable quote options
Explore role · AxelCompares available rates and vendor offers, checks validity and prepares buy, sell and margin options.
Human boundary: A named person approves the rates, margin and quote release.
Bookings, documents and shipment exceptions in one workflow.
Booking
A documented booking handoff
Explore role · KaiPrepares booking requests, follows up on space and captures carrier confirmations within the agreed workflow.
Human boundary: Rate exceptions and changed commercial terms require review.
Documentation
Less repeated data entry
Explore role · LexaPrepares and validates shipment documents and eSI information against the job record.
Human boundary: Final B/L release and licensed declarations remain authorized decisions.
Operations
Earlier exception visibility
Explore role · AtlasMonitors milestones, identifies shipment exceptions and prepares updates and escalation context.
Human boundary: People decide major replanning and commercial exceptions.
Receivables, payables, financial information and oversight.
A/R · Receivables
Better collection follow-through
Explore role · ChaseSupports invoice preparation, payment follow-up and collection visibility using the authorized job and account records.
Human boundary: People approve credit decisions and sensitive collection actions.
A/P · Payables
Visible cost variances
Explore role · VeraChecks vendor invoice lines against agreed costs and flags differences for review.
Human boundary: An authorized person approves payment; the agent has no independent payment authority.
Finance
Financial context for decisions
Explore role · FinnSupports voucher preparation, ledger questions, cash-flow visibility and financial review within granted permissions.
Human boundary: Posting and approvals follow company policy; payment execution stays with authorized people.
Audit & compliance
Reviewable exceptions
Explore role · SentinelSurfaces missing information, process gaps and policy exceptions for the responsible reviewer.
Human boundary: Compliance judgments and regulated sign-off stay with qualified people.
A clear response, with the shipment context and a responsible owner.
Customer services
Responses with context
Explore role · MiaPrepares customer responses using the available customer and shipment context across configured communication channels.
Human boundary: Sensitive cases and relationship issues go to a person.
Use standard activities from day one within the agreed setup. Over 4–6 weeks, onboarding and exploration sessions align the agents with your SOPs and confirm the next workflows to enable.
Plan my agent rolloutExplore the 12 roles and an illustrative workflow. Enabled activities follow your access, approvals and onboarding scope.
Conductor
Coordinates the specialist agents, carries the customer and shipment context between steps, and routes exceptions to the responsible person.
People set authority, priorities and escalation rules.
Connected handoffs
We started with sales and are extending the same specialist model across the business. Availability for your company is confirmed against the agreed workflow and connections.
Standard activities
Standard freight-forwarding activities can start from day one once access, connected data and the approved operating scope are in place.
Customer SOPs
Onboarding and exploration sessions align the agents with your customer-specific SOPs, responsibilities, templates and approval rules.
Recommended rollout
Start with inquiries, rate comparison and quotations. Review the results with your team, then extend to bookings, documents, operations and finance.
The operating model for enabled agent activities: clear authority before an action, with a responsible person at consequential decisions.
Prepares
Reviews
Approves
Executes the authorized step
AxelA named person reviews the buy rate, sell rate and margin before a quotation is released.
VeraAgents prepare and check. Authorized people approve vendor payments and execute payment runs.
AtlasAgents detect, summarize and escalate. Commercial judgment and major replanning go to the responsible person.
Illustrative commercial-first workflow. It shows responsibilities, not a live shipment or a promise that every integration is enabled.
Capture the inquiry, qualify the opportunity and clarify missing details.
Compare rates and options; obtain approval of the commercial terms.
Prepare the booking and documents; route the final release for authorization.
Track milestones, prepare customer updates and escalate exceptions.
Prepare invoices, check vendor costs and support the authorized finance workflow.
Keep handoffs clear and surface gaps for human review throughout.
Finance connection · controlled pilot
The implemented MCP connection supports selected financial records and actions for one authorized company. It is a separate connection option, with rollout and access confirmed during setup.
Which customer invoices are overdue?
The assistant uses the permitted company records and keeps amounts in their own currencies. Any write still follows the enabled scope and accounting controls.
Agree a starting point during onboarding and review the results. These are measures to track, not guaranteed savings.
Time from a complete inquiry to an approved quotation.
Overdue items reviewed and follow-ups completed.
Differences identified before payment approval.
Time from a detected issue to an assigned human decision.
Bring a typical inquiry and your quotation approval process. We will map a practical starting scope with your team.
