The shipping issues harming the supply chain affect everyone in the industry. Changing the supply chain for the better demands that all players work together. Moreover, sharing resources helps find common interests. However, freight forwarders continue to face tough competition. Global inflation is hitting businesses hard and customers are being careful buyers. In addition, causes of shipping delays are rarely under human control. Thankfully, humans have artificial intelligence (AI) on their side. Using the power of technology helps handle problems humans haven’t caused.
How freight delays affect customer experience
Trust forms the basis of business relationships. This is not just true for business to business connections. Customers only buy from companies they trust. A logistics delay spells trouble for your business. Moreover, your customers begin to lose trust in your service. There is only so much you can do to try to make up for delays. Even when you are not at fault, your reputation in the market suffers. However, it is your job to prepare for shipping issues and problems. Thanks to technology, you can get information from data analytics. Focus on your customer experience and keep things transparent. Let your customers know when you expect delays. The sooner you notify your customers of delays, the better it is. Freight delays can ruin the special events of your customers. In addition, express delivery has to be done on time. There is a reason your customer asked for urgent delivery. Don’t let your customers down because of shipping delays.
How to mitigate logistics delay in 2024
Stay better prepared for delays using digital solutions. However, choose customized freight forwarding software with API integration. Keep as much control in your hands as you can. There are a number of ways you can avoid the damage of delays. At the same time, you have to remember that you cannot prevent all kinds of issues. In addition, there are places in the supply chain that could use a boost of efficiency.
Demand forecasting
One of the causes of shipping delays remains poor inventory management. Moreover, not keeping an eye on your stock levels leads to delays. This is one area under your control. Maintain a warehouse management system (WMS) that offers automation. Use predictive analysis to monitor market demands. Get updates on low stocks and automate the restocking process.
Weather reporting
Do you realize how many shipping issues occur due to bad weather? No matter what your mode of transport, the weather matters. Air freight is fast growing in today’s freight industry. However, flights are often delayed due to poor visibility and other weather risks. You cannot control flight delays. But you can get real-time weather updates and forecasts. Prepare your deliveries for poor weather conditions.
Global news updates
There have been a number of issues around the world that affect the supply chain. Sometimes, there are outbreaks of illnesses that require precautions. Moreover, political situations like wars are devastating in every manner. Boycotts, blocked routes, and travel restrictions affect the supply chain. Factor in global news in your future strategies to prevent a logistics delay from hurting your business.
Real-time tracking
Thanks to the power of GPS, you can avoid shipping issues and problems via tracking. Get updates on your shipments in real-time straight from the source. You don’t need to rely on anyone for updates because of automation. Moreover, your customers don’t need to depend on you for updates either. Set up a system that allows your customers to get instant notifications for tracking their shipments.
Free shipping
There is a running joke about getting free shipping. Anything is attractive when it is being given to you for free. However, there is a special attraction customers feel towards free shipping. Take advantage of this attraction and offer free shipping for freight delays. Whenever you are notified about a delay, remove the shipping fee from that order. Your customer will sense your sincerity and maintain trust in you.
Order compensation
When your customers’ money is at risk, they become upset. One of the best ways to handle a frustrated customer is to return their money. You may offer a full or partial refund for a logistics delay. Moreover, compensate for the delay in delivery with a voucher or special offer. Train your customer service agents to handle cases of delay with care. Arrange a protocol that soothes your customers’ worries about money.
Fast communication
The efficiency of your internal operations directly affects your customers. Invest in freight forwarding software for internal and external communication. In addition, automate the process of communication to prevent delays. The faster your message gets to your customers or employees, the better. Moreover, your employees can take quick action to solve a problem. However, you may have to wait for your customer’s response.
Local store pick ups
Think about the lack of control you have over the causes of shipping delays. The problem is occurring miles and miles away. However, you are facing the risks despite the distance. Why don’t you decrease the distance between your customer and their package? Organize warehouses to allow pickups from local stores. Once the order has reached the store, your customer can simply come get it.
Supply chain visibility
It is not just your customer who needs real-time updates on shipments. You have to keep a close eye on your operations at all times. Moreover, you need a centralized solution like freight forwarding software. You cannot keep your data scattered because of practical reasons. Use software integrations to bring all your data in one place. Get real-time data on weather, news, tracking, and more to make better decisions.
Primary causes of shipping delays
There are urgent global problems that result in shipping issues. All over the world, goods move around through cooperation. When relations turn hostile, they threaten the supply chain. Political tensions create major issues for the global supply chain. In addition, unexpected hurdles like blocked channels create delays. The Suez Canal situation developed a global logistics delay. Moreover, the pandemic slowed down operations and demanded new safety protocols.
Shipping delays also occur because of supply chain disruptions. Sometimes, there is congestion on certain routes. Whenever the traffic stops in one region, it affects global freight. Poor weather is known to cause shipping issues and problems. In addition, some parts of the world experience seasonal problems. As the world has a vast diversity of culture, there are different holidays. Chinese New Year, Christmas, Diwali, Eid, and other celebrations often have holidays. However, you can prepare for freight delays due to holidays in advance.
One of the biggest issues in supply chain management remains labor shortages. Since technology is being applied on a large scale, labor demands are changing. Luckily, freight forwarding software can help you manage your staff better. Moreover, freight software reduces training time for your employees. You can have training and running the software in your native language. In addition, user-friendly software solves many problems related to manual labor. Ensure that your customers are providing the correct data for shipping. Moreover, you can arrange a system that allows your customers to recheck shipping information.
Identify the causes of shipping delays and prepare for them in advance. Your company’s reputation is at risk due to shipping delays. Moreover, your customers don’t understand delays, and depend on you. Whatever the case, you have to take care of frustrated customers and prevent delays.
